60 Day Guarantee
Ocean Rodeo offers an unconditional, 60 Day Satisfaction Guarantee on every product we sell. If for any reason you are unsatisfied with your purchase, you can return it to your original point of purchase for a full refund within the 1st 60 days.
This offer is valid only with participating retailers, current season product, and is offered only to the original purchaser. For orders placed online, your refund will not include shipping charges, though almost everything bought online ships for free within NA and Europe.
This offer is also only valid for non-professional users. If your company or organization is considering Ocean Rodeo equipment for your fleet or school, get in touch with us to talk about how we support professional buyers and their clients.
This isn’t a demo program! Customers found to repeatedly take advantage of this offer will be disqualified from further returns. If you simply want to demo some gear, get in touch with your local retailer and they will gladly get you out on the water to try before you buy.
All standard Ocean Rodeo products available through Ocean Rodeo Dealers or Ocean Rodeo Online are covered by a One Year Warranty offered to the original purchaser on workmanship, with a One Year Warranty on materials. Warranty is limited to the repair or replacement of the Ocean Rodeo product at our option. The Warranty does not cover damage caused by normal wear and tear, fading, color bleeding from wet storage, high speed crashes, misuse or negligence, but not limited to punctures, sun exposure, seam failure due to over inflation by pump or heat exposure, damage caused by use in waves or shore break, and damage caused by anything other than defects in material and workmanship. This warranty is invalid if unauthorized repairs have been carried out. Repairs or alterations not covered by warranty will be charged to the customer. Latex dry suit seals are exempt from warranty.
Discontinued products purchased from Ocean Rodeo Dealers or Ocean Rodeo Online carry a 90 day warranty.
Factory seconds, used, or demo gear purchased on the Online Auction Site carry no warranty.
Ocean Rodeo products used in schools, rentals or other professional applications carry a 30 day warranty.
All stock Ocean Rodeo Drysuits are covered by a one-year warranty offered to the original purchaser on workmanship, with a one-year warranty on materials. Warranty is limited to the repair or replacement of the Ocean Rodeo product at our option. This warranty does not cover damage caused by normal wear and tear, fading, misuse or negligence. Ocean Rodeo’s warranty does not cover the drysuit’s latex seals. This warranty is invalid if unauthorized repairs have been carried out. Suits used for professional or commercial use (rentals, instruction, etc.) are covered under warranty for 30 days only. Discounted products purchases from the Online Clearance Shop carry a 90 warranty. Factory seconds, used or demo gear carry no warranty. Repairs or alterations not covered by warranty will be billed to the customer.
ONLINE ORDER CANCELLATIONS
In the unlikely event that you cancel your order, please help us stop the shipping process by immediately contacting our Customer Service Department within 24 hours of placing the order. Please contact before 3 PM Pacific Standard Time on the same day you placed your order.
NA Toll Free 888-544-4969
EU +31 (0) 71 30 13 459
Business hours 8:30 to 4:30 Monday to Friday, Pacific Standard Time. (GMT -8)
In the event your order has already shipped, and you have not contacted us be phone, email, skype or fax within 24 hours, the conditions of our Shipping Warranty (below) will apply.
Merchandise may not be returned without prior approval from Ocean Rodeo and a Return Authorization Number (RA#). An RA# may be obtained directly from Ocean Rodeo or by your chosen Ocean Rodeo dealer. An RA# is a tracking number and does not confirm authorization for credit, product replacement or warranty. Once an RA# is obtained products may be returned directly to Ocean Rodeo, or to your local Ocean Rodeo dealer. How to Return:
Clearly mark your RA# on the outside of the package and return within 30 days.
All return products are to be sent clean and dry and freight pre-paid. A copy of the original invoice and note of explanation with your RA# must be included. Ocean Rodeo and your Ocean Rodeo dealer will not accept freight collect shipments.
A 20% re-stocking charge will be assessed for return of stock merchandise unless due to shipping error or warranty.
If returning product directly to Ocean Rodeo, ship products clean, and dry and do not return without a proper Return Authorization Number issued by Ocean Rodeo. Upon receipt of a RA# you will be given specific instructions for where to ship your goods. Any package shipped to Ocean Rodeo without an RA# will be refused and returned COD.
FREQUENTLY ASKED QUESTIONS
Do I need to register my products to qualify for a warranty?
Should I talk to Ocean Rodeo or my Dealer about my concerns?
Do I or the store I bought from need a Return Authorization Number to return my product?
How long will it take to process my claim and get back on the water?
Normally, it takes us 5 working days to receive your return, process it and determine if the claim will be replaced, repaired or denied. We normally ship FedEx ground to return your product so please, factor this into your turn around time estimates.
Repairs: If it is determined that your product is to be repaired, please allow 10 working days to have the repairs taken care of for you.